Requests for cancellation of orders will be accepted on the same day only following your order. Our business hours for processing cancellation are Monday through Friday, 8:30 AM - 6:00 PM (CST). Please call us at 1.800.268.7210 or email us here at firstname.lastname@example.org.
Any cancellation requests received after the same day following your order are subject to a 20% cancellation fee for each order.
If a backorder occurs on your ordered product, we will contact you with the estimated arrival date of your product. Then you can either keep your order or cancel it. Please note that once you’re informed of the estimated arrival date of your product and give your permission for us to process your order, any cancellation requests afterwards are subject to a 20% cancellation fee.